You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used during purchase to expedite the cancellation process. Orders that have already entered the shipping process cannot be canceled and will be subject to our standard return policy upon receipt.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Please note that certain items are non-returnable for hygiene or safety reasons, including but not limited to personalized products, intimate apparel, and perishable goods. These exceptions will be clearly marked on the product page at the time of purchase.
Approved refunds will be processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used for purchase. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account after we process it. Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and store credits are non-refundable.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment processor, as some institutions may require additional processing time.
If you've completed these steps and still haven't received your refund, please contact us with your order details, including the date of purchase, payment method used, and any relevant transaction IDs. We will investigate the matter and provide you with a status update within 3 business days.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: trendsetbagv Holdings
Address: Bulevardi Zogu I 124, Tirana 1019, Albania
Phone: +355 4 568 2917
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (CET), excluding public holidays. We strive to respond to all inquiries within 24-48 hours during business days.
